Return Window and Eligibility
If you are not satisfied with your purchase, you may return eligible items within 30 days from the delivery date. Products must be in unused, unwashed condition and in original packaging.
Return Process and Costs
Customers are responsible for return shipping fees. Please ensure items are securely packaged to avoid damage during transit.
Refund Processing
Once we receive and inspect the returned item, refunds are processed within 7 business days. Refunds will be issued to the original payment method. Note that the original shipping cost is non-refundable.
Exceptions
Some products may not be eligible for return due to hygiene or safety reasons. Please refer to individual product descriptions or contact our support team for clarification.
Using this information
Read this page together with the description of the item you are considering. Its wording helps explain store information without changing a condition stated elsewhere. If something remains unclear before an order, ask cuisinartcanada Store for clarification.
Preparing your request
A clear request makes the relevant subject easier to identify. Mention the item, order reference or part of this page connected with your question. Use [email protected] or and keep a copy of the message you send.
This store’s return settings
Request an eligible return within 30 days after delivery. Approved refunds are processed within 7 business days; the customer pays ordinary eligible return-shipping costs. Restocking fee setting: none. Original shipping is generally non-refundable, subject to law and store error. These store settings override different manufacturer instructions. Request instructions from [email protected]; store address: 32 8E Avenue, Drummondville, Drummondville, QC, J2B 2R3, Canada.